Last Updated: April 15, 2025
Overview
At BlueGift Hosting, we strive to provide high-quality hosting services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our services.
30-Day Money-Back Guarantee
BlueGift Hosting offers a 30-day money-back guarantee on new hosting accounts. If you’re not completely satisfied with our services within the first 30 days of your initial purchase, you may request a full refund of your hosting fees.
Eligibility for Refunds
Eligible for Refund:
- Hosting packages within the first 30 days of initial purchase
- Unused prepaid services (prorated refund)
- Services that were charged in error
Not Eligible for Refund:
- Domain name registrations and transfers
- SSL certificates
- Add-on services (e.g., dedicated IP addresses, premium support)
- Setup fees and administrative charges
- Renewal payments for existing accounts
- Accounts terminated due to violation of our Terms of Service
- Accounts past the 30-day guarantee period
How to Request a Refund
- Log in to your client area and submit a support ticket
- Email our billing department at billing@bluegifthosting.com
- Call our customer service
All refund requests must include:
- Your account username or client ID
- The service you wish to cancel
- Reason for cancellation
- Preferred refund method
Processing Time
Approved refunds will be processed within 5-10 business days. The time it takes for the funds to appear in your account depends on your payment method and financial institution:
- Credit/debit cards: 3-5 business days
- PayPal: 1-3 business days
- Bank transfers: 5-7 business days
Partial Refunds
For accounts that have used substantial resources or support time during the refund period, we reserve the right to deduct reasonable service fees before issuing a refund.
Promotional or Discounted Services
Services purchased with promotional codes or at discounted rates may be subject to modified refund terms as specified in the promotion’s terms and conditions.
Cancellation vs. Refund
Canceling your service does not automatically qualify you for a refund. You must explicitly request a refund according to the procedures outlined in this policy.
Special Circumstances
We understand that special circumstances may arise. If you have a refund request that falls outside of our standard policy, please contact our customer service team, and we will evaluate your case individually.
Changes to This Policy
BlueGift Hosting reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website.
Contact Information
If you have questions about our Refund Policy, please contact:
- Email: billing@bluegifthosting.com
